Product Information
- We are pleased to be able to provide CDs containing our product details and brochures.
Order the BW Group CD.
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News from the BW Group
Continued confidence in the Isle of Man
Both Standard & Poor’s and Moody’s have again awarded the Isle of Man their highest sovereign credit rating. The AAA rating means the Isle of Man economy continues to be considered a great place to do business.
A buoyant and dynamic economy, conservative financial management, integration with the UK and agreements made with both the EU and OECD by the Island’s government have all contributed to the high rating.
Visit http://www.gov.im/lib/news/treasury/isleofmanretains.xml for The Treasury Minister’s comment.
Standard & Poor's, provides independent financial information, analytical services, and credit ratings to the world's financial markets. For more information on Standard & Poor's, visit www.standardandpoors.com
Moody's Investors Service's ratings and analysis track more than $30 trillion of debt covering approximately 136,000 corporate and government securities, 67,000 public finance obligations, 6,000 corporate and financial institution relationships and 100 sovereign nations. Additional information is available at www.moodys.com and www.moodyseurope.com.
According to a survey recently published by Hemscott, the Isle of Man is the most popular amongst non-UK companies wishing to list on the Alternative Investment Market (AIM)
Out of the top 100 non-UK companies listed on AIM, 15 are incorporated in the Isle of Man. Bermuda in second place has 6 and third place Canada has 5.
Visit the Isle of Man Government for further information.
About the Isle of Man
The Isle of Man is one of the most successful economies in Europe, now in its 22nd year of unbroken growth, with unemployment below 1.5%, average economic growth of more than 5% per year in real terms over the last five years and Government revenues increasing over the same period by £100 million. The Island’s national income per head is over 20% above the average for the 15 leading EU economies.
Do you get the service you want?
Writer and Management Consultant Peter Drucker said that, "quality in a service is not what the supplier puts in, but what the customer gets out.’ In these fast paced, technology driven competitive times, it can be easy to place the needs of the organisation ahead of the needs of its customers, and many companies do.
What customer wants to be faced with “Press 1 for accounts, 2 for customer services” when phoning a company, for example? Yet, large and small enterprises are kidding themselves into the belief that this efficiency is what customers are looking for. Customers want to engage with a fellow human being, and they don’t care about the "efficiencies’ a company enjoys by providing a robot instead and failing to meet this most basic of human needs.
There are numerous articles online with "Top Tips’ on how to deliver exceptional customer service. The first in most of them is "Answer the Phone’ – such a simple thing and proves the value of personal and courteous contact with customers.
At BW Group, we take some comfort from this basic insight. Personal contact and bespoke service is central to our business. With a team of professionally qualified, experienced and long serving people providing our services, quality in, results in quality out, for you, our business partners and customers.
